3.2×
Peak traffic absorbed
$180M
Incremental annual revenue
99.99%
Availability through peak season
Fortune 200 retailer · 2024
05 — Managed Services
Always on. Always improving.
We run mission-critical applications, infrastructure, and workplace technology around the clock — with site reliability engineering, automation, and AI operations that make every month better than the last.
What we do
End-to-end, from strategy to operations.
Always-on operations, SRE, and IT services with outcome-based accountability.
01
Site reliability engineering
SLO-driven operations with error budgets, automated remediation, and blameless continuous improvement.
02
Application management
End-to-end ownership of business-critical applications, from enhancements to performance tuning.
03
AIOps
Machine-learning event correlation and agentic runbooks that resolve incidents before users notice.
04
Digital workplace
Modern endpoint management, collaboration platforms, and service desks that employees actually like.
05
Network operations
SD-WAN, SASE, and global network operations with full observability across every site.
06
Service integration
One accountable partner orchestrating every vendor in your estate under a single scorecard.
Typical outcomes
54%
Fewer major incidents in year one
71%
Of tickets resolved by automation
+38
Average employee experience NPS gain
How we engage
From first sketch to always on.
One accountable team across the full lifecycle — measured on the outcomes we agree with you on day one.
- 0101
Discover
Two to four weeks with your leadership and engineers to map the estate, quantify the opportunity, and agree the outcomes we will be measured on.
- 0202
Architect
Senior architects design the target state, the migration path, and the guardrails — security, compliance, and cost — before a line of production code ships.
- 0303
Build
Cross-functional pods deliver in short, observable increments with automated quality gates, so value lands in weeks rather than quarters.
- 0404
Operate
We run what we build with 24/7 site reliability engineering, continuous optimization, and a transparent scorecard reviewed with you every month.
Proof
Selected work
Platforms & tools
Provider-neutral expertise across the ecosystems our clients depend on.
- ServiceNow
- Datadog
- Dynatrace
- PagerDuty
- Microsoft Intune
- Cisco
- Grafana
- Ansible
Questions we hear
Through outcome-based SLAs — availability, experience, and cost — reviewed monthly with transparent dashboards.
Yes. Our transition methodology moves services with no loss of continuity, typically within 90 days.
We run follow-the-sun operations from the Americas, EMEA, and APAC, with in-region options for data residency.
Explore other capabilities
Start a conversation
Ready whenyou are.
Tell us about the outcome you need. A senior partner will respond within one business day.